Why We're Selective About Who Works On Your Property

Quality isn't an accident. It's the result of being extremely picky about who we work with.

The Problem With Traditional Hiring

You've probably been there: You find a tradesperson online. They have some good reviews. You book them. But you're still anxious the whole time. Will they actually show up? Do they know what they're doing? Are they insured if something goes wrong? Will they leave your property in a state?

The truth is, you have no real way of knowing. Anyone can set up a website, buy some reviews, and call themselves a professional. By the time you discover they're cowboys, they're already in your home.

We decided that's not good enough. Our entire business model depends on quality service. If we send poor tradespeople to your property, you'll never use us again. So we're ruthlessly selective about who gets on our platform.

High Rejection Rate

We'd rather turn away a tradesperson to work with us than compromise on quality. Your property, your trust—we take that seriously.

What We Actually Check

Not just box-ticking exercises. Real verification that matters.

They Are Who They Say They Are

What you care about: No criminals or fraudsters working in your home.

What we check:

DBS criminal background checks
Government-issued photo ID and address verification
Right to work documentation
Companies House registration for legitimate businesses

You're Protected If Something Goes Wrong

What you care about: If they damage your property or someone gets hurt, you're covered.

What we check:

Public liability insurance (minimum £2 million)
Professional indemnity insurance
We verify policies directly with insurers (not just seeing a certificate)
Policies must be current—we monitor renewals

They Actually Know What They're Doing

What you care about: Proper qualifications and real experience, not just someone who watched YouTube videos.

What we check:

Industry certifications and professional memberships
Work portfolio showing actual completed jobs
Direct contact with previous customers (real references, not fake testimonials)
Verification of specialist training where needed

Their Reputation Holds Up Under Scrutiny

What you care about: A track record of actually satisfying customers, not just managing to avoid complaints.

What we check:

Reviews across multiple platforms (checking for authenticity)
Investigation of any complaints or disputes
Social media presence and any negative publicity
History of regulatory issues or trading standards complaints

They're Not Going To Disappear

What you care about: A stable business that'll be around if something needs fixing later.

What we check:

Financial stability (credit checks, bank references)
Trading history and business continuity
Equipment and vehicle condition (professionals have professional tools)
Current workload capacity (not overextended and rushing)

They Stay Good (Or They're Out)

What you care about: Standards don't slip over time. Quality is consistent.

What we do:

Monitor every single job through customer feedback
Random quality audits without warning
Track insurance renewals and certification updates
Immediate investigation of any complaints
Remove providers who don't maintain standards

What This Actually Means For You

Peace of Mind

Stop worrying about who's coming to your property. They've been thoroughly checked, properly insured, and genuinely qualified.

Consistent Quality

Not a lottery where you hope for someone decent. Every tradesperson meets the same high standards.

Time Saved

We've done all the research, vetting, and verification you'd normally have to do yourself. Hundreds of hours saved.

Quality You Can Count On

Book with confidence knowing every tradesperson has passed our rigorous vetting process.

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Why We're Selective About Who Works On Your Property

The Problem With Traditional Hiring

High Rejection Rate

What We Actually Check

They Are Who They Say They Are

You're Protected If Something Goes Wrong

They Actually Know What They're Doing

Their Reputation Holds Up Under Scrutiny

They're Not Going To Disappear

They Stay Good (Or They're Out)

What This Actually Means For You

Peace of Mind

Consistent Quality

Time Saved

Quality You Can Count On

✓ 100% Satisfaction Guaranteed