Frequently Asked Questions

We currently offer external property maintenance services:

• Window cleaning
• Gutter cleaning and maintenance
• Pressure washing (driveways, patios, decking)
• Garden and lawn maintenance

We're expanding to include additional home maintenance services such as plumbing, electrical work, painting and decorating, and general repairs. Check our services page for the latest availability in your area.

Booking is simple through our online platform:

1. Select your service and property type
2. Choose your preferred scheduling option
3. Provide property details and access instructions
4. Complete secure payment
5. Receive confirmation and updates

Our system remembers your property details for future bookings, making repeat services even quicker to arrange.

No. Our booking system is exclusively online to ensure accuracy, convenience, and secure payment processing. Please use our website to schedule and manage your services.

Short Answer: It depends.

For most external services like window cleaning, gutter maintenance, and pressure washing, you don't need to be present. Our service providers will:

• Follow your specific access instructions
• Take before and after photos for quality assurance
• Provide completion confirmation through the platform
• Leave a service summary if requested

For services requiring internal access, we'll arrange a suitable time when you're available.

ServiceSync is designed for convenience and ease of booking, not necessarily to be the cheapest option. We offer:

• Simple Online Booking: No phone calls, waiting for quotes, or chasing tradespeople
• Transparent Pricing: Know the cost upfront before you book
• Vetted Professionals: All service providers are verified and insured
• Quality Guarantees: Service standards backed by our platform
• Hassle-Free Experience: Booking, payment, and service tracking all in one place

While we aim to be competitive, our value lies in making property maintenance simple and reliable. The more flexible you are with scheduling, the better rates you'll receive.

Yes, ServiceSync is available for small businesses and commercial properties, with some important considerations:

• We service small commercial properties such as shops, offices, and other business premises
• Property size should be comparable to a large residential property
• All services are subject to the same quality standards and guarantees as residential work

If you're unsure whether your commercial property is suitable, simply enter your property details during booking and our system will confirm availability for your location and property type.

We cover smaller commercial properties that are typically no bigger than a large house, including:

• Small retail shops and boutiques
• Small office spaces and professional suites
• Cafes and small hospitality venues
• Standalone business premises of comparable residential size

We do not service large commercial properties such as multi-storey office buildings, large retail units, industrial facilities, or extensive commercial complexes. Our platform and pricing are optimised for smaller properties where our standard residential service approach is effective.

No, we do not offer credit terms or invoice facilities. All bookings require payment method at the time of booking, regardless of whether you're a residential or business customer:

• Payment is securely processed when you book the service
• Charges are applied automatically upon service completion
• All major payment methods are accepted (cards, digital wallets)
• Subscription customers can set up automatic payments via bank transfer

This approach allows us to keep our prices maintain simple, transparent pricing for all customers. If you need regular services, our subscription plans offer the best value with automatic billing and discounted rates.

Our pricing reflects property size and service requirements, with your scheduling flexibility being the main driver of cost:

• Maximum Flexibility: Best prices when you allow us to schedule
• Standard Scheduling: Mid-range pricing for booking within 7 days
• Specific Date Slot: Premium pricing for exact date requirements
• Urgent/Emergency Service: Significant premium due to the complexity of arranging immediate tradesperson availability

This flexibility-based pricing allows us to optimise scheduling efficiency, passing savings to customers who can be flexible while accommodating those with specific timing needs.

Yes, as far as possible, our prices are designed to be all-inclusive for the specific service and outcome, based on the property information you've provided. We factor in likely required parts and materials so you know the full cost upfront:

• Standard services include all typical materials and consumables
• Pricing covers the complete service from arrival to completion
• No hidden fees or surprise charges for normal service delivery
• Transparent pricing before you book

Important: While we aim to cover all eventualities, occasionally unforeseen circumstances arise that fall outside the standard service scope (such as unexpected repairs or damage). In these cases, we'll communicate with you upfront about any additional costs before proceeding. We never perform out-of-scope work without your explicit approval.

We accept all major payment methods including:

• Credit and debit cards (Visa, Mastercard, American Express)
• Digital wallets (Apple Pay, Google Pay)

Payment is securely processed when you book, and charged automatically upon service completion. All transactions are protected by bank-level security.

Yes. We stand behind our service quality with a satisfaction guarantee for all non-urgent services:

• If you're not satisfied, we'll return to re-do the work at no charge
• If the issue can't be resolved, we'll provide a full refund
• All services include comprehensive photo documentation for quality assurance

Simply contact us within 48 hours of service completion if you have any concerns.

No. All payments must be made through our secure online platform. We do not accept cash payments on site to ensure safety and convenience for both customers and service providers.

All services are performed by carefully vetted local professionals who have passed our comprehensive screening process:

• Identity verification and background checks
• Proof of public liability insurance (minimum £2 million)
• Verification of trade qualifications and experience
• Reference checks from previous customers
• Ongoing performance monitoring and quality audits

We maintain complete transparency about which local company will perform your service.

Every service is fully protected:

• All service providers carry comprehensive public liability insurance
• Professional indemnity coverage where applicable
• Quality guarantee on all completed work
• Platform protection for customer payments

Insurance certificates are available on request, and all work is documented with photographic evidence.

Quality control is built into every aspect of our service:

• Standardised service procedures and checklists
• Before and after photographic documentation
• Customer feedback collection after every service
• Regular performance reviews of all service providers
• Immediate response to quality concerns

Our platform tracks service history and quality metrics, ensuring continuous improvement.

We offer multiple scheduling options to suit your needs:

• Flexible Window: Allow us to schedule within 14 days for the best rates
• Priority Service: Guaranteed completion within 3 working days
• Specific Booking: Choose exact dates and times (premium pricing)
• Subscription Services: Automatic regular scheduling at preferred intervals

Our intelligent system coordinates multiple services to maximise efficiency and your savings.

We automatically monitor weather conditions and adjust schedules accordingly:

• Services are rescheduled if weather conditions are unsuitable
• You'll receive automatic notifications of any changes
• Priority rebooking when conditions improve
• No additional charges for weather-related rescheduling

Our system prioritises safety and service quality over strict scheduling adherence.

Yes, we offer flexible options for changes:

• Free rescheduling up to 24 hours before the service
• Cancellations accepted with appropriate notice
• Emergency rescheduling available for urgent situations
• Full refund for cancellations made within our terms

Changes can be made easily through your online account or by contacting customer service.

Subscription services offer significant advantages:

• Cost Savings: 15-25% discount versus individual bookings
• Priority Scheduling: First access to preferred time slots
• Automatic Maintenance: Services scheduled without you having to remember
• Consistent Quality: Same trusted service providers when possible
• Flexible Management: Easy to modify or pause through your account

Choose from Basic (quarterly) or Premium (monthly/bi-monthly) subscription packages.

Service bundles combine complementary services for better value and convenience:

• Spring Package: Window cleaning + gutter clearing + lawn care startup
• Autumn Package: Gutter cleaning + leaf removal + winter lawn preparation
• External Clean Bundle: Windows + gutters + pressure washing

Bundles are scheduled efficiently on the same day or coordinated visits, saving you time and money whilst ensuring comprehensive property maintenance.

Subscription management is completely flexible:

• Modify service frequency anytime through your account
• Add or remove services from your package
• Pause subscriptions for holidays or extended absences
• Cancel anytime with 30 days' notice
• Upgrade or downgrade between service levels

All changes take effect from your next scheduled service, and we'll confirm any modifications via email.

Your complete service history is available through your online account:

• Detailed records of all services performed
• Before and after photos for each visit
• Service completion reports and notes
• Payment history and invoices
• Upcoming scheduled services

This comprehensive documentation helps track your property's maintenance and can be valuable for insurance or property sales.

We offer multiple ways to get help:

• Online Account: Submit requests through your customer dashboard
• Email: [email protected] for non-urgent queries
• Phone: Direct line during business hours for urgent matters.

Our customer service team aims to respond to all queries within 4 hours during business hours.

Absolutely. We take data protection seriously:

• All data encrypted and stored securely
• GDPR compliant data handling procedures
• Limited access to information on a need-to-know basis
• Regular security audits and system updates
• No sharing of personal information with third parties

Service providers only receive the specific information needed to complete your service safely and efficiently.